Quick, helpful responses to enquiries are key to winning bookings. Couples often contact multiple vendors, so your response can make or break the deal.
Getting Notified
When a couple sends you an enquiry, you'll receive an email notification immediately. You can also check your dashboard for new enquiries and set up push notifications.
Respond Quickly
Aim to respond within 24 hours - ideally within a few hours. Fast responses show professionalism and increase your chances of booking.
- Under 1 hour: Excellent (highest conversion)
- 1-4 hours: Good
- Same day: Acceptable
- 24-48 hours: Risk losing the booking
- 48+ hours: Likely lost to competition
Pro Tip
Set up email notifications to alert you immediately when new enquiries arrive. Download our mobile app to respond on the go.
What to Include in Your Response
Make your response personal and helpful. Answer their questions, provide relevant information, and suggest next steps.
- Thank them for their enquiry
- Address their specific questions
- Confirm your availability for their date
- Provide pricing or a quote
- Share relevant portfolio examples
- Suggest a call or meeting
- Include your contact details
Following Up
If you don't hear back after your initial response, follow up politely after a few days. Sometimes enquiries get lost in busy inboxes.
Managing Multiple Enquiries
Use your dashboard to track all enquiries. Mark their status (new, responded, booked, etc.) and add notes to remember important details about each couple.