Vendor Terms

Mehndi.uk provides a platform for wedding service providers ("Vendors") to showcase their services to couples planning weddings. These Vendor Terms govern your participation on the Platform as a listed business.

By listing your services on Mehndi.uk, whether through claiming an existing listing or creating a new one, you acknowledge that you have read, understood, and agree to be bound by these Vendor Terms in addition to our general Terms of Service.

References to "you" or "your" in these terms refer to the Vendor (business or individual) operating the listing.

2.1 Mandatory Information

All vendor listings must include accurate and current information for:

• Business name (legal or trading name)
• Primary service category
• Service areas covered (cities/regions)
• At least one contact method (email, phone, or website)
• Business description (minimum 50 characters)

2.2 Optional Information

The following information is optional but recommended:

• Business address (for location-based searches)
• Operating hours
• Price ranges or starting prices
• Portfolio photos
• Social media profiles
• Awards, certifications, or qualifications

2.3 Accuracy Obligations

You are responsible for ensuring that all information on your listing is:

• Accurate: Reflects the true nature of your business and services
• Current: Updated within 30 days of any material changes
• Complete: Does not omit material information that could mislead couples
• Legal: Does not violate any laws, regulations, or third-party rights

2.4 Prohibited Listing Practices

You must not:

• Use misleading business names or descriptions
• Claim qualifications, awards, or memberships you do not hold
• Misrepresent your service areas or availability
• Use bait-and-switch pricing tactics
• Include false testimonials or fabricated reviews
• Copy content from other vendors or sources without permission

3.1 Claiming an Existing Listing

Many listings on Mehndi.uk are created from publicly available information. If you find your business already listed, you may claim it by:

1. Creating a Vendor account on Mehndi.uk
2. Locating your existing listing through search
3. Clicking "Claim This Listing" and submitting required information
4. Providing verification documents as requested
5. Waiting for our team to review and approve your claim

3.2 Verification Requirements

To verify your claim, we may request:

• Proof of business ownership (Companies House registration, sole trader documents)
• Government-issued ID of the business owner or authorised representative
• Utility bill or bank statement showing the business address
• Professional certifications or licenses (if applicable to your category)
• Public liability insurance certificate

3.3 Verification Timeline

We aim to process claim requests within 5-7 business days. Complex cases or incomplete documentation may take longer. You will be notified by email of the outcome.

3.4 False Claims

Submitting false or misleading information during the claim process is a serious violation. If we discover that a claim was made fraudulently:

• The listing will be immediately revoked
• Your account may be permanently suspended
• We may pursue legal action if appropriate
• The legitimate business owner will be notified

4.1 Subscription Tiers

Mehndi.uk offers multiple subscription tiers for vendors. Current tiers and their features are detailed on our Pricing page.

4.2 Free Listings

All verified vendors receive a free basic listing that includes:

• Business name and description
• Contact information
• Category and location listing
• Up to 5 portfolio photos
• Ability to receive and respond to enquiries

4.3 Paid Subscriptions

Paid subscriptions provide enhanced features such as:

• Priority placement in search results
• Additional portfolio photos and videos
• Featured placement on category pages
• Analytics and performance insights
• Verified badge display
• Dedicated support

4.4 Subscription Commitments

By subscribing to a paid plan, you agree to:

• Pay the subscription fees on time
• Maintain an active listing during your subscription period
• Not misuse priority features to spam or mislead users
• Not share your subscription benefits with non-subscribed businesses

4.5 Feature Availability

While we strive to maintain all advertised features, we reserve the right to modify, add, or remove subscription features with 30 days' notice. Material changes will be communicated to subscribers.

5.1 Photos and Portfolio

All photos uploaded to your listing must:

• Be your own original work or licensed for commercial use
• Accurately represent your services and quality
• Not contain watermarks from other photographers or platforms
• Be appropriate for all audiences (no explicit content)
• Have permission from any identifiable individuals shown
• Be of reasonable quality (minimum 800px on shortest side)

5.2 Business Description

Your business description should:

• Clearly explain your services and specialties
• Be written professionally and free of major errors
• Not contain excessive promotional language or ALL CAPS
• Not include competitor names or comparisons
• Not contain links to external websites (use the designated fields)

5.3 Pricing Information

If you choose to display pricing:

• Prices must be accurate and reflect actual charges
• Clearly indicate if prices are starting from, per hour, or package rates
• Specify whether VAT is included
• Update promptly when prices change

5.4 Copyright and Intellectual Property

You warrant that all content you upload does not infringe the intellectual property rights of any third party. If we receive a valid copyright complaint, we may:

• Remove the infringing content
• Suspend your listing pending investigation
• Terminate your account for repeat violations

6.1 Responding to Reviews

Verified vendors may respond publicly to reviews left on their listing. When responding:

• Be professional and courteous, regardless of the review content
• Address specific points raised in the review
• Offer to resolve issues offline when appropriate
• Do not reveal private customer information
• Do not threaten or attempt to intimidate reviewers

6.2 Handling Negative Reviews

For negative reviews, we recommend:

• Taking time to compose a thoughtful response
• Acknowledging any valid concerns
• Explaining your perspective without being defensive
• Offering to discuss the matter privately
• Following up on any commitments you make

6.3 Reporting Inappropriate Reviews

You may report reviews that you believe violate our guidelines. Valid reasons for reporting include:

• The reviewer never used your services
• The review contains false statements of fact
• The review contains offensive or discriminatory content
• The review was left by a competitor or fake account
• The review reveals confidential information

We will investigate reported reviews but cannot guarantee removal. Frivolous or repeated unfounded reports may result in action against your account.

6.4 Review Manipulation Prohibited

You must not:

• Offer incentives for positive reviews
• Create fake reviews for yourself or competitors
• Ask customers to remove negative reviews in exchange for refunds
• Selectively solicit reviews only from satisfied customers
• Post reviews as a customer on your own listing

7.1 Response Expectations

When couples send enquiries through the Platform, we expect vendors to:

• Respond within 48 hours during business days (recommended within 24 hours)
• Provide relevant and helpful information
• Be professional and courteous in all communications
• Clearly communicate availability and pricing when asked

7.2 Enquiry Use

Contact information obtained through enquiries may only be used to respond to the specific enquiry and related follow-up communications. You must not:

• Add enquirers to marketing lists without their consent
• Share enquirer information with third parties
• Use enquirer information for purposes unrelated to their wedding
• Contact enquirers after they have requested no further contact

7.3 Response Tracking

We track response rates and times to ensure quality service. Consistently poor response performance may affect your listing visibility or result in warnings.

In addition to the prohibited activities in our general Terms of Service, vendors specifically must not:

8.1 Listing Violations

• Create multiple listings for the same business
• List services you do not actually provide
• Operate under a false business name
• Transfer your listing to another business without approval

8.2 Commercial Violations

• Engage in bait-and-switch pricing or booking practices
• Collect payments for services you cannot or do not intend to deliver
• Cancel confirmed bookings without valid reason
• Pressure couples into additional services or upgrades

8.3 Platform Manipulation

• Attempt to bypass the enquiry system to avoid tracking
• Create fake enquiries to inflate statistics
• Manipulate search rankings through artificial means
• Abuse the reporting system to harm competitors

8.4 Legal and Regulatory

• Operate without required licenses or permits
• Provide services without appropriate insurance
• Violate consumer protection laws
• Engage in discrimination based on protected characteristics

9.1 Quality Expectations

We expect all vendors on the Platform to maintain high standards of service. This includes:

• Delivering services as described and agreed
• Communicating professionally with couples
• Honouring quoted prices and terms
• Addressing complaints and issues promptly

9.2 Performance Monitoring

We may monitor vendor performance based on:

• Response rates and times to enquiries
• Review ratings and content
• Complaint frequency and resolution
• Booking completion rates (where tracked)

9.3 Performance Actions

Vendors with consistently poor performance may receive:

• Warning: Notification of issues with opportunity to improve
• Visibility reduction: Lower placement in search results
• Feature restriction: Loss of certain subscription benefits
• Suspension: Temporary removal of listing
• Termination: Permanent removal from the Platform

10.1 Voluntary Termination

You may request removal of your listing at any time by contacting us. Upon voluntary termination:

• Active subscriptions will be cancelled (subject to refund policy)
• Your listing will be removed from public view
• Reviews associated with your listing may be retained
• You may reactivate your listing in the future

10.2 Involuntary Termination

We may terminate your listing without notice if you:

• Violate these Vendor Terms or our Terms of Service
• Engage in fraudulent or illegal activities
• Receive a pattern of serious customer complaints
• Fail to maintain required licenses or insurance
• Engage in conduct that harms our reputation or users

10.3 Effect of Termination

Upon termination:

• You will lose access to your vendor dashboard
• Any prepaid subscription fees may be forfeited (for involuntary termination)
• You must fulfil any outstanding commitments to couples
• Reinstatement is at our discretion and may require additional verification

10.4 Appeals

If you believe your listing was terminated in error, you may appeal by emailing legal@mehndi.uk within 14 days of termination with:

• Your business name and account email
• Reason why you believe the termination was incorrect
• Any supporting evidence

We will review appeals within 14 days and provide a written response.

11.1 Disputes with Couples

Mehndi.uk is a directory service and is not a party to contracts between vendors and couples. Disputes regarding:

• Service quality or delivery
• Payments, deposits, or refunds
• Cancellations or date changes
• Contract terms

Must be resolved directly between the vendor and couple. We encourage the use of written contracts for all bookings.

11.2 Disputes with Mehndi.uk

For disputes regarding your listing, account, or these terms, please first contact us at legal@mehndi.uk. We aim to resolve issues informally within 30 days.

11.3 Mediation

If informal resolution fails, either party may propose mediation through a mutually agreed mediator before pursuing legal action.

For questions about these Vendor Terms or your listing, please contact us: